1. 引言

星澜科技（以下简称"我们"）非常重视用户的隐私保护。本隐私政策说明了我们如何收集、使用、存储和保护您在使用星澜应用（以下简称"本应用"）时的个人信息。

请您仔细阅读本隐私政策。如果您不同意本政策的任何内容，请不要使用我们的服务。

2. 信息收集

2.1 我们收集的信息类型

• 出生信息：出生日期、时间、地点，用于占星计算
• 设备信息：设备型号、操作系统版本、应用版本
• 使用数据：应用使用频率、功能使用情况（匿名统计）
• 生成内容：您创建的AI画像和星盘分析结果
• 订阅信息：付费订阅状态、购买记录、订阅偏好设置
• 支付信息：通过App Store处理的购买交易记录（我们不直接存储支付卡信息）

2.2 信息收集方式

• 您主动提供的信息（如注册时填写的出生信息）
• 自动收集的技术信息（如设备标识符、IP地址）
• 第三方服务提供的信息（如应用商店的购买记录）

3. 信息使用

3.1 使用目的

• 提供占星计算和AI画像生成服务
• 处理和管理付费订阅服务
• 验证订阅状态和提供相应的高级功能
• 个性化用户体验和内容推荐
• 改进应用功能和用户体验
• 处理客户服务请求和订阅相关问题
• 发送重要通知、订阅更新和续费提醒
• 防止欺诈和滥用行为，包括订阅欺诈
• 进行使用分析以优化付费功能体验

3.2 数据处理的法律依据

• 履行与您的服务合同
• 您的明确同意
• 我们的合法利益（改进服务质量）
• 遵守法律义务

4. 信息共享

4.1 我们不会出售您的个人信息

我们承诺不会向第三方出售、交易或转让您的个人信息。

4.2 有限的信息共享

在以下情况下，我们可能会共享您的信息：

• 服务提供商：与帮助我们运营应用的第三方服务商（如云存储、分析服务、支付处理）
• 支付平台：与Apple App Store共享必要的订阅验证信息
• 法律要求：根据法律法规、法院命令或政府要求
• 安全保护：为保护我们或用户的权利、财产或安全
• 业务转让：在公司合并、收购或资产转让时

5. 数据存储和安全

5.1 数据存储

• 您的个人数据主要存储在您的设备本地
• 部分数据可能存储在安全的云服务器上
• 我们使用行业标准的加密技术保护数据传输

5.2 安全措施

• 数据加密存储和传输
• 访问控制和身份验证
• 定期安全审计和漏洞扫描
• 员工隐私培训和保密协议

5.3 数据保留

我们只在必要的时间内保留您的个人信息。一般情况下，我们会在您停止使用服务后的合理时间内删除您的个人信息， 除非法律要求我们保留更长时间。

6. 您的权利

根据适用的隐私法律，您享有以下权利：

• 访问权：了解我们收集了您的哪些个人信息
• 更正权：要求更正不准确的个人信息
• 删除权：要求删除您的个人信息
• 限制处理权：要求限制对您个人信息的处理
• 数据可携权：要求以结构化格式获取您的数据
• 反对权：反对我们处理您的个人信息
• 撤回同意权：随时撤回您之前给予的同意

6.1 订阅相关权利

对于付费订阅，您还享有以下额外权利：

• 订阅信息访问权：查看您的订阅状态、历史和计费信息
• 订阅管理权：随时取消或修改订阅设置
• 退款申请权：根据Apple App Store政策申请退款
• 订阅数据删除权：要求删除订阅相关的个人数据

如需行使这些权利，请通过以下方式联系我们：

• 邮箱：privacy@soulmateastro.com
• 订阅支持：billing@soulmateastro.com
• 应用内反馈功能

7. 儿童隐私

我们的服务面向13岁以上的用户。我们不会故意收集13岁以下儿童的个人信息。 如果我们发现收集了儿童的个人信息，我们会立即删除这些信息。

如果您是家长或监护人，发现您的孩子向我们提供了个人信息，请联系我们，我们会及时处理。

8. 国际数据传输

您的个人信息可能会被传输到您所在国家/地区以外的地方进行处理。我们会确保这些传输符合适用的数据保护法律， 并采取适当的保护措施。

9. 第三方服务

我们的应用可能包含第三方服务的链接或集成（如支付服务、分析工具）。这些第三方服务有自己的隐私政策， 我们建议您仔细阅读。我们不对第三方的隐私做法负责。

9.1 主要第三方服务

• Apple App Store：应用内购买、订阅管理和下载服务
• 云存储服务：数据备份和同步
• 分析服务：应用性能和使用统计（匿名）
• 订阅验证服务：验证付费订阅状态和管理订阅生命周期

9.2 付费订阅处理

我们通过Apple App Store处理所有付费订阅。Apple负责处理支付信息，我们不会直接访问您的支付卡详细信息。 我们只会收到订阅状态、购买日期和订阅类型等必要信息来提供相应服务。

10. 付费订阅和计费

10.1 订阅信息处理

当您购买付费订阅时，我们会收集和处理以下信息：

• 订阅类型和期限（月度或年度）
• 订阅开始和到期日期
• 订阅状态（活跃、已取消、已过期）
• 购买和续费历史记录
• 退款和取消记录

10.2 支付安全

所有支付交易都通过Apple App Store的安全支付系统处理。我们不会存储或处理您的信用卡、借记卡或其他支付方式的详细信息。 Apple负责所有支付数据的安全处理。

10.3 订阅管理

您可以随时通过以下方式管理您的订阅：

• 在iPhone设置中管理App Store订阅
• 通过应用内的订阅管理页面
• 联系我们的客服团队获得帮助

10.4 退款政策

退款请求需要通过Apple App Store处理。我们会配合Apple处理合理的退款请求，并可能需要验证您的身份和订阅状态。

10.5 订阅数据保留

我们会保留您的订阅历史记录以便：

• 提供客户支持服务
• 处理退款和争议
• 遵守税务和会计要求
• 防止订阅欺诈

订阅相关数据通常会在您最后一次订阅结束后保留7年，或根据适用法律要求的期限。

11. Cookie和类似技术

我们可能使用Cookie和类似技术来改善用户体验、分析应用使用情况。您可以通过设备设置管理这些技术的使用。

12. 隐私政策更新

我们可能会不时更新本隐私政策。重大变更时，我们会通过应用内通知或其他适当方式通知您。 继续使用我们的服务即表示您接受更新后的隐私政策。

我们建议您定期查看本隐私政策，以了解我们如何保护您的信息。

13. 联系我们

如果您对本隐私政策有任何问题或疑虑，请通过以下方式联系我们：

• 隐私问题：privacy@soulmateastro.com
• 客服邮箱：support@soulmateastro.com
• 订阅和计费：billing@soulmateastro.com
• 应用内反馈：设置 > 帮助与反馈
• 订阅管理：设置 > 订阅管理

公司信息：
星澜科技有限公司
地址：[公司注册地址]
邮编：[邮政编码]

14. 生效日期

本隐私政策自2025年1月1日起生效。

1. Introduction

Xinlan Technology (hereinafter referred to as "we") highly values user privacy protection. This privacy policy explains how we collect, use, store, and protect your personal information when you use the Xinlan app (hereinafter referred to as "this app").

Please read this privacy policy carefully. If you do not agree with any content of this policy, please do not use our services.

2. Information Collection

2.1 Types of Information We Collect

• Birth Information: Birth date, time, and location for astrological calculations
• Device Information: Device model, operating system version, app version
• Usage Data: App usage frequency, feature usage statistics (anonymous)
• Generated Content: AI portraits and astrological analysis results you create
• Subscription Information: Paid subscription status, purchase records, subscription preferences
• Payment Information: Purchase transaction records processed through App Store (we do not directly store payment card information)

2.2 Information Collection Methods

• Information you actively provide (such as birth information filled during registration)
• Automatically collected technical information (such as device identifiers, IP addresses)
• Information provided by third-party services (such as purchase records from app stores)

3. Information Use

3.1 Purposes of Use

• Provide astrological calculations and AI portrait generation services
• Process and manage paid subscription services
• Verify subscription status and provide corresponding premium features
• Personalize user experience and content recommendations
• Improve app functionality and user experience
• Handle customer service requests and subscription-related issues
• Send important notifications, subscription updates, and renewal reminders
• Prevent fraud and abuse, including subscription fraud
• Conduct usage analysis to optimize paid feature experience

3.2 Legal Basis for Data Processing

• Performance of our service contract with you
• Your explicit consent
• Our legitimate interests (improving service quality)
• Compliance with legal obligations

4. Information Sharing

4.1 We Do Not Sell Your Personal Information

We commit not to sell, trade, or transfer your personal information to third parties.

4.2 Limited Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who help us operate the app (such as cloud storage, analytics services, payment processing)
• Payment Platforms: Share necessary subscription verification information with Apple App Store
• Legal Requirements: According to laws and regulations, court orders, or government requirements
• Security Protection: To protect our or users' rights, property, or safety
• Business Transfer: During company mergers, acquisitions, or asset transfers

5. Data Storage and Security

5.1 Data Storage

• Your personal data is primarily stored locally on your device
• Some data may be stored on secure cloud servers
• We use industry-standard encryption technology to protect data transmission

5.2 Security Measures

• Encrypted data storage and transmission
• Access control and authentication
• Regular security audits and vulnerability scans
• Employee privacy training and confidentiality agreements

5.3 Data Retention

We only retain your personal information for as long as necessary. Generally, we will delete your personal information within a reasonable time after you stop using the service, unless laws require us to retain it longer.

6. Your Rights

Under applicable privacy laws, you have the following rights:

• Right of Access: Know what personal information we have collected about you
• Right of Rectification: Request correction of inaccurate personal information
• Right of Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request restriction of processing your personal information
• Right to Data Portability: Request your data in a structured format
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw your previously given consent at any time

6.1 Subscription-Related Rights

For paid subscriptions, you also have the following additional rights:

• Subscription Information Access: View your subscription status, history, and billing information
• Subscription Management: Cancel or modify subscription settings at any time
• Refund Request: Request refunds according to Apple App Store policies
• Subscription Data Deletion: Request deletion of subscription-related personal data

To exercise these rights, please contact us through:

• Privacy Issues: privacy@soulmateastro.com
• Subscription Support: billing@soulmateastro.com
• In-app feedback feature

7. Children's Privacy

Our service is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child, we will immediately delete such information.

If you are a parent or guardian and discover that your child has provided us with personal information, please contact us and we will handle it promptly.

8. International Data Transfers

Your personal information may be transferred to and processed in locations outside your country/region. We ensure that such transfers comply with applicable data protection laws and take appropriate safeguards.

9. Third-Party Services

Our app may contain links to or integrations with third-party services (such as payment services, analytics tools). These third-party services have their own privacy policies, which we recommend you read carefully. We are not responsible for third-party privacy practices.

9.1 Main Third-Party Services

• Apple App Store: In-app purchases, subscription management, and download services
• Cloud Storage Services: Data backup and synchronization
• Analytics Services: App performance and usage statistics (anonymous)
• Subscription Verification Services: Verify paid subscription status and manage subscription lifecycle

9.2 Paid Subscription Processing

We process all paid subscriptions through Apple App Store. Apple handles payment information, and we do not directly access your payment card details. We only receive necessary information such as subscription status, purchase date, and subscription type to provide corresponding services.

10. Paid Subscriptions and Billing

10.1 Subscription Information Processing

When you purchase a paid subscription, we collect and process the following information:

• Subscription type and duration (monthly or annual)
• Subscription start and expiration dates
• Subscription status (active, cancelled, expired)
• Purchase and renewal history
• Refund and cancellation records

10.2 Payment Security

All payment transactions are processed through Apple App Store's secure payment system. We do not store or process details of your credit cards, debit cards, or other payment methods. Apple is responsible for the secure handling of all payment data.

10.3 Subscription Management

You can manage your subscription at any time through:

• Managing App Store subscriptions in iPhone settings
• Through the in-app subscription management page
• Contacting our customer service team for assistance

10.4 Refund Policy

Refund requests need to be processed through Apple App Store. We will cooperate with Apple to handle reasonable refund requests and may need to verify your identity and subscription status.

10.5 Subscription Data Retention

We retain your subscription history to:

• Provide customer support services
• Process refunds and disputes
• Comply with tax and accounting requirements
• Prevent subscription fraud

Subscription-related data is typically retained for 7 years after your last subscription ends, or as required by applicable law.

11. Cookies and Similar Technologies

We may use cookies and similar technologies to improve user experience and analyze app usage. You can manage the use of these technologies through your device settings.

12. Privacy Policy Updates

We may update this privacy policy from time to time. For significant changes, we will notify you through in-app notifications or other appropriate means. Continued use of our services indicates your acceptance of the updated privacy policy.

We recommend that you regularly review this privacy policy to understand how we protect your information.

13. Contact Us

If you have any questions or concerns about this privacy policy, please contact us through:

• Privacy Issues: privacy@soulmateastro.com
• Customer Service: support@soulmateastro.com
• Subscription and Billing: billing@soulmateastro.com
• In-app Feedback: Settings > Help & Feedback
• Subscription Management: Settings > Subscription Management

Company Information:
Xinlan Technology Co., Ltd.
Address: [Company Registration Address]
Postal Code: [Postal Code]

14. Effective Date

This privacy policy is effective from January 1, 2025.